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SeeWhy Learning
Support Centre & FAQ |
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* Before
contacting our Support Team,
you may want to look through the Question
and Answer list below for questions commonly
asked of our Support Team. You may find a
quick answer to your question(s) as we have
covered, extensively and in detail, about
80% of what we are contacted for support on
for both sales questions and technical
support.
Your SeeWhy
Learning Support Team is available to answer
your questions about our various course
study tool online offerings, assist you in
placing your orders if you encounter
difficulties or do not understand the
process, help you resolve a challenge that
you might have viewing the online study
tools, replace a missing payment receipt or
login information after placing your order,
and much more.
Using one
of our online web inquiry forms or by email
is the fastest way to get a reply, under
normal conditions, as we have thousands of
students at any one time and getting through
on the telephone may result in voicemail due
to the volume of calls being received by
both students and website visitors. We do
like to talk to you, but be patient if you
call - we do return any voicemail we receive
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Telephone Toll-Free:
1-888-9-SEEWHY (1-888-973-3949)
Due to our high call volume, if
you receive our voicemail system,
we will reply as
soon as possible. Please leave a clear and detailed message.
SeeWhy
Financial Learning Inc.
425 Hespeler
Rd., Suite 386,
Cambridge, ON, N1R 8J6
11 Queen St. South, Suite
2, Mississauga, ON L5M 1K2
*
Please contact us for an appointment
Support Hours
(Student, Sales, Website and Technical)
8:30 a.m. to 6:30 p.m. Eastern Time,
Monday-Friday
Due to our high volume of calls, if you receive our
voice mail,
please leave a clear and detailed message and we
will reply as soon as we can.
You can also use our
online
Support Request form for best response time.
Support
After hours,
Holidays, and Weekends
Telephone -
leave message and we will reply by either telephone
or email.
Please use our
online Support
Request form for best response time.
We
are located in Ontario and in Eastern Time Zone |
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Using our Support Request Form below is the fastest way to get a reply,
under normal conditions, as we have thousands of students at any one
time and getting through on the telephone may result in voicemail due to
the volume of calls being received by both students and website
visitors. We do like to talk to you, but be patient if you call - we do
return any voicemail we receive :) |
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Commonly
Asked Support Questions |
Submit a
Support Request |
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Viewing Content from SeeWhy Learning Online |
Flash
Player 6.0.79 or later
www.adobe.com/go/getflash
Flash Player 7 or later recommended, and one of the
following browsers (the stated version or later):
- Windows:
Internet Explorer 6, Firefox 1, Google Chrome,
Safari 3, Opera 9.5, Netscape 7, AOL 8, CompuServe 7
- Macintosh:
Safari 3 and later, Firefox 1.x and later, Google
Chrome
- Linux:
Firefox 1, Opera 9.5, Konqueror 3.3.1
For iPad�
users
see our webpage about iPads/iPhones |
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I
have not received my login email. |
| Your student centre
login email is generated automatically when you place
your order. If you have received your payment
confirmation email, but not the login email, then please check your Spam or Junk
Mail folder in your email account as our login emails
sometimes end up there - we don't know why. If using
Hotmail then it is probably in the Junk Mail. Still
can't find it? Use the form to the right of this page
and request a copy of your login information. |
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I
can login into my student page, but I cannot view the
Online Study Guide or key concepts trainer audios, as it is telling me it is the wrong
username/password. |
| After you click on the
Online Study Guide link in your study centre you are
presented with a popup blue window with a big CLICK HERE
wording and 2 pictures of study guides. BELOW the
CLICK HERE wording you will be shown a new
username and password in RED.
You must use that new username and password to
access the online study guide. |
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Can I print the online study
guide, flash cards and practice exams? |
| No - simple answer.
The technology we use to present these to you in is
Flash (same as used to show you movies online).
You cannot print a movie, so you cannot print our online
study tools content, as they are interactive. |
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I can't
access my student account anymore, what happened? |
| All SeeWhy Learning study tools
are sold to you on a subscription basis. Depending on what you
had purchased, your subscription may run from 2 months to 6
months. All our order pages clearly state the subscription time
period. Please contact us for special discounted renewal rates
or extensions based on your personal circumstance (conditions
apply). |
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I ordered
the Full Success Package and still haven't received anything in
the mail. How long does it take? |
| The SeeWhy
Learning study tools are online, immediate access on ordering,
and not available in print (except for the optional purchase of
the printed study guide, and it is delivered by courier). If you
did not receive you login information email, please use the
support request form above to contact us for your login email
copy. |
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In your
order form I see a spot for a "Coupon Code". How do I get
a coupon code for a discount? |
| Coupon Codes
are used for corporate programs and announced promotions. If the
company you are with has a program registered with SeeWhy
Learning, you should have been given details of that program by
your company. Contact your company if you do not know.
If we have a promotion, for a
specific course study, it will be announced and detailed on our
main website page or the website page for that product. Please
do not request a coupon code discount if not part of a
registered corporate program or if you do not see an announced
promotion. Our support staff are not authorized to issue
discounts on request. |
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All I want
is the printed copy of the study guide, how do I order it? |
| The printed
version of the study guide is only available as an optional
purchase to those who order the full success package that
includes the online study guide, or, if available, the purchase
of just the online study guide. There are no exceptions to this
policy. The printed study guide is not available as a
stand-alone item unless validated by a qualifying purchase of
online study tools. If you have already purchased a package that
included the online study guide, and you want to order a printed
copy, you can do so from within your learning centre. |
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Can
you send me a printed copy of the Flash Cards and
Practice Exams? |
| Again, no. Our very
successful learning process, that we stand behind with
our money back guarantee, is based on the interactivity
of the learning experience of our online study tools. |
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Do
you have a PDF or download copy of the Study Guide? |
| For a variety of
reasons, including security and piracy, this is not
possible. So, no, we do not. If you want a printed
version of our study guide it must be ordered as an
optional order add-on when ordering either the Online
Study Guide or the full Success Package that also
contains the online study guide (you can also order it
in your student center after ordering your online study
tools). The cost is low -
actually less than our cost to produce and ship. |
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I purchased
your study material but cannot view it online. |
| First possible reason may be
that you need to install or update your free Adobe Flash Player.
You can do this at
http://get.adobe.com/flashplayer/
If you are trying to view your
online SeeWhy study material at your workplace and cannot see it
(error message), your IT department may be blocking Flash content
on websites. If you cannot view online video, such as
YouTube, or play online games, then this is most likely the
reason. You will need to study at home or use a laptop that is
not connected to the Internet using your workplace access.
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| What about
using iPad�, iPod�, or
iPhone�?
Can I use your study tools? |
| Trying to use
an iPad�, iPod�, or iPhone�, and not able to view our
interactive Flash Cards and Practice Exams? You can blame Apple�
for that as they do not allow Flash to be used on their "iOS"
devices - a controversial decision on their part, but nothing we
can do about it at this time.
You could
try one of the solutions we suggest here |
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Are you a
Canadian company in Canada? |
| Yes, completely! We are
Canadian owned and based in Cambridge, Ontario. We are not a
foreign company selling Canadian courses. All our highly
professional trainers, course writers, and support, are located
here in Canada. SeeWhy Financial Learning Inc is an independent
full-time business, not related to, or a division of, any other
company. Our only business is providing exam preparation study
tools for the Canadian financial services and Ontario real
estate. |
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Are you for
real? What's the catch? |
| While that may sound like a
funny question to ask, we are asked this quite often. Many do
not believe that we actually offer a money back guarantee if
they do not pass their regulatory exam - and with such basic
conditions. While we do refund payments, it is a rare occurrence
because the vast majority of our students pass their exams. We
have a knack for making licensing courses easy to understand.
Like any business, we do not want to return money paid for our
study tools and you, as a student, don't want to have to request
it - you want to pass your exam, and so do we. For that
reason we make sure that you do! We provide you with the best
study tools in the industry, you study using them - you
pass, and together we win! Can't get any simpler than that. |
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How long
will it take me to study for the exam? |
| "How long" is a question that we
cannot definitively answer. This all depends on your
circumstances. Are you working full time and studying part-time?
Are you single (not married and live alone) and can dedicate
time on a set schedule? Married with young children at home and
only have certain hours or days you can study? Is English your
primary language? If not, what is your level of comprehension
using the English language? Is your course study a workplace
requirement and can you use time at work to study? Have you
already set a date to write your exam?
As you can see from above, there are
too many variables to give you a definite time period that you
can complete your studies. Everyone also learns at their
own pace. Are you strong in math skills? Most courses
require learning math formulas.
Our online study tools stated
subscription periods are overly generous in time that you can
access to study. More than you should ever need.
Can you complete your studies in
2 weeks, 4 weeks, 6 weeks, 8 weeks, or more? We have had many
students, if not most, complete their studies within a 4-6 week
time period. This all depends on you, your time available, your
learning pace, and your dedication to your studies. The
longer you take, the harder it becomes to remember what you
learned at the start. |
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I have your
study tools but still can't understand a certain concept, can
you help me? |
| We want to be a part of your
success. If you come across a concept that you simply
cannot grasp, you have email access to our trainers to help
explain that topic item or concept that is bothering you.
We know that our study tools are very comprehensive but
occasionally, due to whatever reason, a student is simply
stopped in their studies and needs that boost to understand
something. We want to make sure you understand what part
of your study that is troublesome to you. We provide you
with the contact information you need to get the answer. |
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Can I just
use your study tools and not purchase the Course provider's
study material? |
| No. Please note that the
purchase of SeeWhy Financial Learning's exam preparation
materials does not constitute enrolment in the actual licensing
course(s). Instead, our materials are designed to assist you in
understanding the content of such courses. If you have not
already done so, you must register with the applicable course
provider in order to obtain their course materials and write the
actual exam. |
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Can I use
just your study material and put aside the textbook from the
course provider? |
| To answer this question we must
first ask you, "How successful do you want to be?".
By 'successful', we mean both in the highest exam score possible
and the success in either advancement within your present job or
in seeking employment in your chosen career path. Success means
being "the best you can be". We recommend that you take the
time, if at all possible, to study properly and invest in your
future. Employers want winners and those that drive to succeed.
SeeWhy Learning study tools will make sure that you pass your
exam. Taking the time to also review and focus on key
elements in the course provider's textbook will help you achieve
an even higher score on your licensing exam(s). Invest in your
future! "Success is the
maximum utilization of the ability that you have." Zig
Ziglar
"Always do your best. What you plant now, you will harvest
later." Og Mandino |
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I'm looking
for a new career, what licensing course should I take to so I
can find a new or better job? Where do I find these jobs? |
| The Canadian financial services
and real estate industries are amoung the strongest in the
world, and recognized as such. Employment advancement and
opportunities are plentiful. We are not an employment
advisor or consultancy, but you could search online for what is
presently being sought after for employees/agents. Below are
some excellent online resources:
Mutual Funds
CSC�
Canadian Securities
LLQP�
Life Insurance
WME�
Wealth Management
OREA�
Ontario Real Estate
CPH�
Conduct and Practices Handbook
PFP�
Personal Financial Planner
CFP�
Certified Financial Planner
IFIC�
(Mutual Funds) Job Postings board
IFSE� Careerlink Postings �2013 SeeWhy
Financial Learning. All Rights Reserved. |
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