This privacy policy sets out how SeeWhy Financial Learning uses and protects any information that you give SeeWhy Financial Learning when you use this website. SeeWhy Financial Learning is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SeeWhy Financial Learning may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1, 2009. We may collect the following information: name and job title contact information including email address demographic information such as postal code, preferences and interests other information relevant to customer surveys and/or offers We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact SeeWhy Financial Learning, with your request. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
What we collect
What we do with the information we gather
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Links to other websites
Controlling your personal information
FAQ - Study Tools
Before contacting our Support Team, visit the extensive Question and Answer list below and on the page for Commonly Asked Questions to our Support Team. You may find a quick answer to your question, as we have covered, in detail, about 80% of the sales questions and technical support we answer on a regular basis.
Do you provide the licensing exams?
No. Please note that the purchase of SeeWhy Learning's exam preparation materials does not constitute enrolment in the actual licensing course(s). Instead, our materials are designed to assist you in understanding the content of such courses. If you have not already done so, you must register with the applicable course and exam provider to obtain their course materials and write the actual exam.
Do you provide classroom instruction?
All the SeeWhy Learning study tools (study materials) are delivered online, with the exception of the optional purchase of a printed version of the Study Guide (if available). While we offer one-on-one support to corporate partners and telephone tutoring to retail students, we do not provide traditional classroom instruction.
Can I share a subscription with a colleague?
No. Your SeeWhy Learning study centre was created for a single user and is not transferable to, or to be shared by, another user, whether it is used for the full subscription time period or part thereof. Your subscription is effectively designed for your sole use and not to be shared. Sharing access will result in termination of your subscription. Please read the full User Agreement.
How do I view subscription options and order?
When you click on any exam preparation study tools option in a course list, or view any course tools order page, you will see what is included with the subscription.
Who writes your study tools and makes your training videos?
All our exam preparation study tools are created by our professional, in-house training and curriculum team. Our training videos are created in our own video studio. Click here to meet our training team.
How do I receive my exam preparation study tools and login credentials?
After placing your order you will receive an email from SeeWhy Learning with your personal login username and password to access your learning centre at SeeWhyLogin.ca for your exam preparation study selected. Orders are automatically processed 24/7 and you will receive your payment receipt and login information emails usually within 15 minutes. The username/password is unique to you and not to be shared with any other person. Please read our EULA (End User License Agreement) if you need any clarification.
How many attempts are permitted for each exam preparation course study module?
As trainers, we understand that a student may wish to complete a module as many as 5 or 10 times, although in many cases, once or twice is sufficient. However, to accommodate varying study styles, each individual subscription allows for a maximum of 25 attempts on any single activity.
How do I use the study tools?
Please go to our Support Page and watch the video "How to use the SeeWhy Learning Study Tools".
Does the Money Back Guarantee apply to the printed study guide either as an upgrade or when included in the online study tools purchase?
No. The Money Back Guarantee does not apply to the printed version of the study guide.
Who should I contact with questions about SeeWhy Learning exam preparation study tools?
Toll-free: 1-888-973-3949
Email: support@seewhylearning.com
Click or tap here for the Support Request page.
FAQ - CE
Who should I contact with questions about CE (continuing education)?
Visit our website for CE Courses: SeeWhyCE.ca