1. Your exam attempt must have taken place during your paid subscription period with SeeWhy Learning (varies from course to course).
2. You must have ordered the correct SeeWhy Learning study tools for the course you wrote your exam for.
3. Send us a copy of the official failure notice using the money back request form below within fifteen (15) days of writing your exam. Note #8 below for format required for proof of failure.

Read the three conditions above for our guarantee. There are no exceptions to these three (3) simple conditions, so please do not request an exemption to them. SeeWhy Learning is the only provider of exam preparation study tools that offers a money back guarantee.

Our guarantee is that simple.
 If you don't pass, you don't pay. Period!

Please read these important notes about our Money Back Guarantee. While we do not have to issue many refunds due to failure, as our students have a very high success rate at passing their exams, our three conditions above are very basic. The notes below further explain how to qualify and request your refund, if required:

NOTE: You do not have to apply for a refund just because you fail your exam - we are here to help you pass! You have purchased study/exam preparation tools for a specified period of time (subscription). For example: if you purchased a study course from SeeWhy Learning for a 4 month subscription online access, and you write your exam 6 weeks after purchasing your SeeWhy Learning study tools and fail, you have the option to request a refund after that unsuccessful exam attempt (your access to the study tools will be terminated immediately on your request and confirmation for a refund) or continue to use the study tools access for your next exam attempt - this is your choice as we do want you to be successful. If you fail again, and that is highly unlikely using our study tools, you may apply for your refund at that time. Please contact us if you have any questions about your SeeWhy Learning study subscription and your provider's exam.

Our guarantee is that simple. If you don't pass, you don't pay. Period!

For further clarification, please read these FAQs about our Money Back Guarantee.

Fortunately, we do not have to issue many refunds because our students enjoy a very high success rate on their exams. But, for the few who are unsuccessful, our three conditions are very simple. The FAQs below further explain how to qualify and request your refund, if required.

1. What should I do if I failed my exam but I want to continue to use the study tools for my re-write?
   By requesting a refund you are essentially returning the product. If you would like to use the study tools for your re-write, do not request a refund as you will lose your access. Instead, you can continue to use the tools during your subscription time period and the guarantee will apply to your next attempt in the highly unlikely event that you are unsuccessful again.
    
2. Are there any exceptions to the refund criteria mentioned above?
   SeeWhy Learning is the only company in the industry that stands behind its products with a money back guarantee. Therefore, there are no exceptions to the money back guarantee criteria. You must meet all three criteria to qualify for a refund.
    
3. Can I obtain a refund if changed my mind and will no longer be attempting the exam?
   The money back guarantee only applies if you actually write and fail your exam. You will not receive a refund if you simply want to cancel.
    
4. Does the money back guarantee apply if I purchased study tools from SeeWhy Learning through a special corporate pricing program?
   If you purchased your study tools from SeeWhy Learning through a special corporate pricing program, and are not sure if you qualify for the money back program, please contact us to clarify.
    
5. If a subscription extension is requested and granted, does the money back guarantee still apply?
   If a subscription extension is requested and granted, usually due to personal reasons, the money back guarantee no longer applies to the original subscription if it has expired, nor does it apply to the fee paid for the extension.
    
6. Does the money back guarantee apply to the printed study guide either as an upgrade or when included in the online study tools purchase?
   The money back guarantee does not apply to the printed version of the study guide, either in a Success Package Plus or when included in a corporate purchase plan.
    
7. If I request a refund, but continue to use the tools while I am awaiting my refund, will this void my right to a refund?
   When you request a refund you are essentially returning the product; doing so means that you must stop using the tools. Accessing the tools after you have submitted a refund request voids the guarantee. Therefore, you must discontinue use even if you are still able to login. All learning center activities are logged with date, time, study tool accessed, and duration.
    
8. In what form must the failure notice be submitted to SeeWhy Learning to qualify for a guarantee?
   
   When submitting your refund request your failure notice must be one of the following: a) a PDF document file format of your exam transcript issued by the exam provider (CSI students see below); or b) if for the IFSE CIFC exam a screenshot (print screen) of the exam provider's transcript if only provided online. We will not accept a copied, text only, email of your transcript. All exam providers provide a transcript in one of the above methods.
   
   CSI Exam students: The exam report we require is either the "Exam Failure Report" or the "Student Performance Record" (preferred). You must send this to [email protected] directly from your CSI student page. The form below is also required.
    
9. How long will it take to receive my refund?
   Depending on your original payment method, and how long after your order date you are requesting the refund, the time will vary. Please contact us if you have any questions about your requested refund.
    
10. If you purchased your study tools from SeeWhy Learning through a corporate special pricing program, and are not sure if you qualify for the money back program, please contact us to clarify.

SeeWhy Learning Support Request and Answers to most common questions